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FULL TIME

Customer Support Executive

Hyderabad

Product

Customer Support Executives assist travelers before, during, and after their trips, ensuring a smooth and stress-free experience.

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Key Responsibilities

Handle booking changes, cancellations, and refunds
Provide support via phone, WhatsApp, and chat
Assist customers during travel emergencies
Coordinate with internal teams for issue resolution
Maintain accurate service logs

Required Qualifications

Strong leadership and team management skills
Excellent communication and negotiation abilities
Experience in travel/tour sales preferred
* Ability to work with CRM tools and reports

Preferred Skills

Excellent communication and listening skills
Customer-first mindset
Ability to multitask and work under pressure

Benefits & Perks

Competitive salary + equity package
Annual travel stipend for experiencing luxury destinations
Flexible work arrangements (remote/hybrid)
Health, dental, and vision insurance
401(k) matching program
Professional development budget
Unlimited PTO policy

Ready to Join Our Team?

Apply now and take the next step in your career journey with KLAR.
We're excited to learn more about you!

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