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FULL TIME

Customer Support Lead

Hyderabad

Product

The Customer Support Lead ensures smooth support operations, high service quality, and quick resolution of escalations.

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Key Responsibilities

Monitor support SLAs and team performance
Handle escalated customer issues
Review daily tickets, calls, and service reports
Improve customer satisfaction and service processes

Required Qualifications

Strong leadership and team management skills
Excellent communication and negotiation abilities
Experience in travel/tour sales preferred
* Ability to work with CRM tools and reports

Preferred Skills

Strong leadership and problem-solving skills
Experience in customer service operations
Ability to manage escalations and SLAs

Benefits & Perks

Competitive salary + equity package
Annual travel stipend for experiencing luxury destinations
Flexible work arrangements (remote/hybrid)
Health, dental, and vision insurance
401(k) matching program
Professional development budget
Unlimited PTO policy